01
Missed Calls
Calls made after hours or during busy periods often go unanswered and never enter your system.
Hospital CRM for Patient Acquisition
Turn More Patient
Enquiries into
Appointments
Quadone Engage is a hospital CRM that brings calls, WhatsApp messages, web forms, chatbot conversations and social enquiries into one queue. Your team can respond faster, manage every follow-up and book appointments directly into your HIS.
GDPR and HIPAA compliant
99.9% uptime
24/7 support
Trusted Healthcare Technology Partner
25 years of building software for healthcare organisations.
The Problem
Your Marketing Is Working. Patient Enquiries Are Still Getting Lost.
Patients are reaching out, but disconnected channels and delayed follow-ups can stop those enquiries from becoming appointments.
02
Unmanaged
Messages
WhatsApp, web and social enquiries sit across different platforms, making them easy to delay or miss.
03
Forgotten
Follow-Ups
Callbacks tracked through notes or spreadsheets can be overlooked. By the time your team responds, the patient may have booked elsewhere.
The Solution
Stop Losing Patient Enquiries
Quadone Engage brings every patient enquiry into one queue, assigns it to the right team and tracks it through to appointment booking.
01
Capture Every Enquiry
Bring calls, WhatsApp messages, web forms, chatbots and social enquiries into one place.
02
Respond Faster
Route enquiries by department, specialty, location or language, with clear ownership and follow-up reminders.
03
Convert More Enquiries
Manage callbacks and book appointments directly into your HIS without relying on spreadsheets or disconnected tools.
For Hospital Enquiry Teams
Designed Around the Way Hospitals
Actually Handle Enquiries
Call Centre
A CRM Designed Around Your Call Centre
Quad one Engage supports busy hospital call centers with large teams, high enquiry volumes and multiple departments.
Agents get call routing, queues, recordings, callback tasks and complete patient history in one place. Managers can monitor activity, review calls and improve team performance.
WhatsApp
WhatsApp Is Part of the Main Workflow
Patients often use WhatsApp as their first point of contact.
Quad one Engage captures WhatsApp enquiries in the same queue as phone calls and web enquiries. The AI assistant can answer common questions, help book appointments and transfer the conversation to an agent when needed.
HIS / HIMS
Your HIS Remains the Source of Truth
Quadone Engage works with your existing HIS or HIMS.
It manages the enquiry and follow-up process while appointment and patient information stays connected to your hospital system.
Platform
Everything Your Enquiry Team Needs
Enquiry Management
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WHO IS THIS FOR
Built for the Way Your Organisation
Built for the Way Your Organisation
Handles Patients
Multi-Specialty Hospital Groups
Manage enquiries across multiple hospitals, departments, specialties and languages from one central system.
Single-Site Hospitals
Help front-desk and call-centre teams manage every enquiry without depending on spreadsheets or personal reminders.
Diagnostic and Preventive Health Chains
Track package enquiries, quotations, follow-ups and bookings across locations.
Specialty Clinic Chains
Manage longer patient journeys for specialties such as IVF, oncology and orthopaedics, where patients may need several follow-ups before booking.
One View for Every Team
Everyone sees the same source of truth.
Marketing Teams
See which campaigns and channels generate patient enquiries and appointments.
Call Centre Managers
Monitor response times, pending callbacks and agent-level conversion.
Operations Teams
Identify where enquiries are delayed, missed or lost.
IT Teams
Manage one connected platform instead of several separate tools.
INTEGRATIONS
Integrates with Your Existing Systems
Quadone Engage sits between your channels and your hospital systems as it does not replace them.
Hospital Systems
Two-way HIS and HIMS integration through HL7 and FHIR.
Dialers
Native integration with Tata Tele and Spear.
Communication Channels
Reach patients on the channels they use.
Payments
Connect with Quadone Collect to support the journey from enquiry to payment.
Do Not See Your System Listed?
Our integration team can review your technology stack and recommend the right connection.
Security
Patient Data, Handled
Securely
Quad one Engage supports GDPR compliance for UK and EU operations and HIPAA compliance for US operations.
SOC 2 Type II Status
ISO 27001 Status
Role-based access
Complete audit trails
Encryption in transit and at rest
Data residency options
99.9% uptime
24/7 support
Comparison
Quadone Engage vs Separate Tools
vs Generic CRM
| Capability | Quadone Engage | Separate Tools | Generic CRM |
|---|---|---|---|
| Purpose-built for Hospitals | |||
| Call Centre & Dialer | |||
| WhatsApp Integration | |||
| HIS Integration (HL7/FHIR) | |||
| Video Consultation | |||
| Patient-Centric Data Model | |||
| End-to-End Patient Enquiry Workflow | |||
| Appointment Management | |||
| Implementation Simplicity | |||
| Single Healthcare Technology Team | |||
| Ongoing Maintenance |
Full capability
Partial / requires add-ons
Not available
Testimonials
What Hospital Teams Say
Before Quadone Engage & QuadBot, patient enquiry was relied on restrictive, menu driven flows. Since deploying Quadone Engage & QuadBot with some partner hospital network, we have shifted to a completely conversational model that answers patient queries instantly. What stood out wasn't just the automation it was how accurately the AI understands patient intent across multiple languages. Quadone Engage & QuadBot has become a core part of how we deliver an accessible, high satisfaction patient experience at scale.
Quadone has been instrumental in transforming patient communication and engagement across our healthcare network. The Quadone Engage and advanced AI services have delivered exceptional results, improving accessibility, automation, and patient satisfaction. We are extremely pleased with the value Quadone brings to our customers.
Implementation
Go Live in 2/3 Weeks
Map
We review how enquiries move from the first call or message to a booked appointment.
Integrate
We connect your HIS, dialer and communication channels and migrate existing enquiry data.
Configure
We set up departments, locations, specialties, users, queues and workflows.
Train
We train agents, supervisors, marketing teams and administrators using their actual workflows.
Go Live
Launch in phases or across the organisation. Our team supports you during the initial rollout.
Resources
Practical Guides for Hospital Teams
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6 Min Read
Healthcare CRM Software Guide: Features, Use Cases & Selection Checklist
Healthcare CRM software helps hospitals and clinics manage patient communication, inquiries, appointments, follow-ups, campaigns, and retention workflows from one centralized system.
Read the article
FAQ
Frequently Asked Questions
Quadone Engage is a hospital CRM that captures patient enquiries from phone, WhatsApp,
web forms, chatbots and social channels. It helps hospital teams manage responses,
follow-ups and appointment bookings from one system.
Yes. Quadone Engage supports two-way integration with Hospital Information Systems
through HL7 and FHIR. Your HIS remains the main source of patient and appointment
information.
Yes. WhatsApp enquiries enter the same queue as calls, web forms and other patient
enquiries.
The AI patient assistant can answer common questions, support appointment booking and
transfer conversations to an agent.
Quadone Engage supports HIPAA compliance for US operations and GDPR compliance for UK
and EU operations.
It includes role-based access, audit logs and encryption in transit and at rest.
Generic CRMs are built around sales pipelines.
Quadone Engage is built around hospital enquiries, call-centre workflows, patient
follow-ups and appointment booking.
Dialer integration, WhatsApp, HIS connectivity and video consultations are part of the
platform.
A typical implementation takes approximately 2-3 weeks.
This includes system configuration, HIS integration, dialer setup, data migration,
testing and staff training.
Quadone Engage integrates natively with Tata Tele and Spear.
Other dialers can be reviewed by our integration team.
Quadone Engage is designed for multi-specialty hospital groups, single-site hospitals,
diagnostic chains, preventive healthcare providers and specialty clinic networks.
Book Your Session
Find Out Where Patient Enquiries
Are Being Lost
In 20 minutes, we will map Quadone Engage to your hospitals actual enquiry flow show you exactly where enquiries are being lost today.
GDPR and HIPAA compliant
99.9% uptime
24/7 support